Interior Design & Decor

Have you ever decided on a whim just to treat yourself and your family to a nice dinner only to discover once you arrive at your chosen restaurant that it may turn out to be much more like something you’ll regret? Sure. All of us have been there many times. But, honestly, this should never ever be happening. These are businesses and in order to stay in business, they need to take care of their paying customers. I have provided some tips for both families and individuals for things to look for before spending any well-deserved time or money into a negative dining experience and for restaurants desiring some simple and honest feedback from customers desiring to share their opinions.

Recently, I took a group over to a restaurant for a friend’s birthday. It was a pleasant atmosphere and, unfortunately, that is where it ended. You see, we had made reservations and informed the restaurant that some of our guests would be running a bit late. They said it would be ok. To our surprise, as soon as we got there, we were told that we could not sit down until a majority of our party has arrived. I would like to add that there were plenty of open tables, but none suited for this group. They did give us and the kids along with us the option to sit at the bar if we would like. We, of course, declined. Our guests did not arrive. We finally negotiated a table in the very, very back of the restaurant as it would not be one those with qualified reservations would desire. Mind you, everyone had dressed very nicely and there were no complaints.

After waiting a bit too long, I decided to work out the table that no one would be demanding as all we wanted to do was get our appetizers going. As we sat at our table, the music was blaring and a local fraternity was there having a meeting at a reserved table that a majority had arrived in time to be seated at. To make a long story short, the service turned out alright and we decided to keep it positive and not let this situation affect us negatively. We did have a fun time. Afterwards, I began to think about some things that people and restaurants alike should always consider when about to make a transaction. First, when first walking in the door, guests should always be greeted nicely and instantly feel a warmth of hospitality. Customers are not just another check for the restaurant’s books. Next, if a party makes a reservation for 6 pm and the restaurant accepts it, the restaurant should always honor this promise. The guests should never have to wait for over an hour just because someone overslept.

Getting seated in a timely manner would only be the most courteous thing for a business to do. That is if a dining experience is what they are selling. Next, when you are seated, you should never be stuck in the back of the restaurant just because those with reservations who have not shown up yet or even those ‘regulars’ who like that large table in front at 6pm prefer it. Every guest should be treated like everyone else. In addition, if customers do decide to have something at the bar, the customer should always have the right to transfer that amount to their bill. This method of making customers close out their bills over and over really is not an example of customer service at all. Try to keep things more convenient for the customers. The bill should be handled at the table when the service is complete.

Many restaurants do not seem to recognize that many people do not prefer loud music when they are spending a lot of money dining out. Many prefer a pleasant atmosphere. Why many restaurants that normally serve elegant dinners jam 80’s tunes is not understood by me, but one thing restaurants should consider is that the noise level only makes things louder, including the kids. A few more things I would like to mention are in regards to the withholding of certain items such as wine lists and other special menus. Just treat each customer equally. I have witnesses this at restaurants where we received these menus but the other table ordering just water to drink did not. All customers should be treated respectfully meaning keeping positive judgment on people. At the beginning of the meal, if the customer does not want the special, yet, would like a description of one of the regular items on the menu as if it were the special, the waiter should be able to do that. This is oftentimes rather annoying to many people dining out. Maybe restaurants should quiz their employees from time to time?

Surely there are plenty of things a person could complain about, such as no salt and/or pepper at the table, or even proper utensils, but the goal here is not to bring anyone down. The goal is to simply make other people aware of some of the things people go through when all they wanted was a nice dinner experience. These things should be a foundation with not just the restaurant business, but with any business. As it seemingly gets more and more competitive daily, wouldn’t it be a great idea to treat those who are helping you out with the utmost respect and dignity? One thing to remember is that if those businesses that do not honestly make customer satisfaction their number one priority will surely find many more that will.